Privacy Policy

We may collect personal information when you interact with us, including when you purchase tickets, register for events, attend events, use our website, contact us, or engage with our social media pages.

The personal information we may collect includes:

• name;
• email address;
• phone number;
• billing or payment-related information;
• ticket purchase details;
• event attendance and check-in information;
• age or date of birth where required for age-restricted events;
• identification details where required for event entry, safety, or legal compliance;
• marketing preferences and communication history;
• competition, giveaway, or promotion entries;
• photographs, video, audio, or other recordings captured at events;
• website usage data, cookies, analytics information, device information, and IP address;
• any other information you choose to provide to us.

Payment details are processed securely by third-party payment or ticketing providers. We do not store full credit or debit card details.

We may collect personal information directly from you when you:

• purchase or register for a ticket;
• complete a form on our website;
• contact us by email, website form, social media, or another channel;
• subscribe to marketing updates;
• enter a competition, promotion, or giveaway;
• attend an event;
• interact with our website, advertisements, or social media content.

We may also receive personal information from third parties involved in delivering our events, including ticketing platforms, payment processors, venues, security providers, event contractors, marketing platforms, analytics providers, and social media platforms.

We may use your personal information to:

• process ticket purchases and event registrations;
• manage event entry, attendance, ticket scanning, and check-ins;
• communicate with you about events, ticketing, updates, changes, cancellations, or safety information;
• respond to enquiries, requests, feedback, complaints, or support issues;
• operate, improve, and promote our events, website, and services;
• manage health, safety, security, and legal obligations at events;
• verify eligibility for age-restricted events where required;
• send marketing communications where you have opted in or where otherwise permitted by law;
• run competitions, promotions, giveaways, and campaigns;
• create and use event photography, video, and social media content;
• analyse website, campaign, and event performance;
• comply with legal, regulatory, insurance, accounting, tax, and record-keeping obligations;
• protect our rights, property, staff, contractors, venues, attendees, and the public.

We may send you marketing communications about Southern Events, upcoming shows, ticket releases, promotions, and related updates where you have opted in or where we are otherwise permitted to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Unsubscribing from marketing communications will not stop us from sending important transactional or service-related messages, such as ticket confirmations, event updates, safety notices, postponement notices, or cancellation information.

Southern Events events may be photographed, filmed, livestreamed, or otherwise recorded.

By attending an event, you acknowledge that your image, likeness, voice, or appearance may be captured and used by Southern Events, its contractors, media teams, partners, or authorised representatives for promotional, marketing, social media, archival, and commercial purposes.

If you have a specific concern about being photographed or filmed, please contact us before the event where possible, or speak to event staff on arrival.

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• ticketing platforms and payment processors;
• venues, security providers, event staff, contractors, promoters, artists, and suppliers;
• email, marketing, advertising, analytics, website, hosting, and IT service providers;
• professional advisers such as accountants, insurers, lawyers, or auditors;
• law enforcement, regulators, emergency services, government agencies, or courts where required or permitted by law;
• other parties where necessary to protect health, safety, security, legal rights, or event operations.

Where we use third-party providers, they may collect, store, process, or handle your information in accordance with their own privacy policies and terms.

Some of the third-party platforms or service providers we use may store or process personal information outside New Zealand.

Where this occurs, we will take reasonable steps to ensure your personal information is protected in a way that is consistent with the New Zealand Privacy Act 2020.

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, measure performance, understand visitor behaviour, and support marketing or advertising campaigns.

This may include information such as your IP address, browser type, device information, pages visited, links clicked, referral source, and approximate location.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These steps may include secure systems, restricted access, password protection, third-party platform controls, staff access limits, and other appropriate technical and organisational safeguards.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a privacy breach, we will assess the breach and take appropriate steps to contain, investigate, and respond to it.

Where required by the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals of a notifiable privacy breach.

We will keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including event operations, customer support, legal compliance, accounting, tax, insurance, reporting, dispute resolution, and legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.

You have the right to request access to the personal information we hold about you.

You may also request correction of your personal information if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Some Southern Events events may be age-restricted, including R18 events.

Where age restrictions apply, we may collect or verify information necessary to confirm eligibility for entry, comply with venue requirements, or meet legal obligations.

Our events, website, and marketing are not intended to knowingly collect personal information from children where this is not appropriate or permitted.

Our website, ticketing pages, emails, or social media profiles may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, policies, or content of third-party websites or platforms. You should review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time.

The updated version will be posted on our website and will apply from the date it is published, unless otherwise stated.

For questions, concerns, privacy requests, or complaints relating to your personal information, please contact:

Southern Events Ltd
Email: james@southernevents.co.nz
Website: southernevents.co.nz

If you are not satisfied with how we handle your privacy request or complaint, you may contact the New Zealand Office of the Privacy Commissioner.

We encourage you to contact us first so we can try to resolve the issue directly.